policies



Deposits. All photo sessions require a $100 deposit at time of booking. This $100 will go towards your fee that is paid at time of session.  For those purchasing the first year pacakge, half of the full package fee minus the deposit is due at the first session; the remaining deposit is due before your second session.  I accept PayPal (send payment to cara@walenphotography.com).  I can also accept your personal check (see mailing address on contact page).   After I receive your deposit, I will book your session and we'll discuss vision, style and props.

Balances. Final balances are due in full at the session. Payments are accepted by cash, check or PayPal (send payment to cara@walenphotography.com). 

Cancellations/Rescheduling.  If you cancel and re-schedule more than 72 hours before time of session you do not have to pay another deposit.  Simply contact me to reschedule as soon as you know of a date conflict.  Any amount of time less than 72 hours, the deposit is forfeited and I will need another $100 deposit to book new date.  

Inclement Weather. In the case of inclement weather, I will contact you to reschedule the session at no penalty and there is no need for a re-deposit. 

Newborn Sessions. Newborn sessions should be scheduled within the first 2-3 weeks after delivery.  Once your deposit is received, I schedule a floating time around your due date. Please contact me as soon as you deliver or go into labor so we can ensure your session occurs within this timeframe. If you fail to do so, I cannot guarantee your session within this timeframe.  Newborns photographed after the 2-3 week mark after birth are typically more lifestyle in nature and less posed.  

Reshoots.  Sometimes catastrophe strikes. In the event of technical failure either due to media or equipment, a reshoot will be arranged at the client and photographer's earliest convenience.  The client will receive a refund of 25% of the session fee in the event of a technical reshoot. If a client chooses not to purse a reshoot, a full refund will be given.

Galleries.  Sneak previews are posted on Facebook (with your approval) within 72 hours of your session.  Full galleries are completed within 2-3 weeks following your session and all full size images are made available immediately via download from your gallery.  All galleries and downloads will require a password which will be given to you via email notification of finalized gallery.  

Tiny Prints.  I've partnered with Tiny Prints to offer clients a seamless, easy way to order prints and other products using images from your gallery.   Drop me an email let me know you'd like to order Tiny Prints products, and I'll be happy to link your gallery. No uploading for you!  It's easy as 1-2-3.

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